At Petscosset, you can be confident of top-notch pet products backed by an after-sales guarantee to satisfy consumers.
If you are not satisfied for any reason with your purchase, you have 30 days from the date of delivery to initiate a return or exchange. Please contact us first at usa@petscosset.com with any return questions.
Return conditions:
Item must be unopened and in perfect condition, including all accessories. Return request emails must include the order number, description and reason for return. We will send you a return label to express back to our warehouse.
You are responsible for paying the return shipping costs when the product does not have any quality issues. Upon receipt of the returned item, we will process the refund to your original method of payment.
Exchange conditions:
Once received, opened, and deemed faulty (received a damaged part in transit, received the wrong product, etc.), we will provide you with a repair, replacement, or refund for the faulty item. Please contact us with photos and fault description, we will deal with it as soon as possible.
All returns of damaged or defective products will be shipped back to our warehouse at Petscosset’s expense. All refunds will be processed to your original payment method within 3 business days.
To cancel an order before it ships:
If you need to cancel your order, please contact us at usa@petscosset.com to cancel your order immediately. Please provide your order number. Your refund will be processed and a credit will automatically be applied to the original form of payment within 3 business days.
To cancel an order after it has shipped:
If you cancel your order after it has shipped, please remember to keep the box in new original form and ask us for a return label to courier back to Petscosset’s warehouse. You are responsible for paying your own shipping costs to our warehouse. A full refund will be credited to your original payment within 3 business days of receipt of your returned item.pawhut
If you can’t find what you’re looking for in our returns policy, please contact us at usa@petscosset.com or our live chat for further assistance.